Terms y Conditions
General terms of use of the website
The use of our website by our users certifies the full, direct, conscious and unreserved acceptance of each and every one of the provisions included in the terms and conditions stipulated here, so we invite you to read these conditions carefully.
Tourenlima.com is an intermediary of sales between travelers and suppliers of tourist services that offers varied tourist options and facilitates their reservations. Each tourist service provider is responsible for all services, schedules and guarantees in each reservation according to its own terms and conditions.
Some of the services we offer from third parties have particular characteristics of the service and may replace or complement the terms described here, which will be clearly displayed as additional information for the user.
The use, navigation and access to our website, are free. However, the services offered are subject to a payment for the provision of services.
Prices of tours, packages and tourist services published are valid throughout 2016. Payments with credit card for tours, packages and tourist services are processed by Alignet, Go2Peru and COMELTUR using the VeriSign SSL3 certificate of secure online payments.
Responsibility and Obligation:
The obligation for services not provided due to the negligence of Tourenlima.com or our staff will be limited to the actual cost of the services omitted and excludes all resulting consequences or indirect costs.
In such event, Tourenlima.com will do its best to provide alternative arrangements of equal value subject to availability.
Tourenlima.com does not directly provide the services or products sold on our website, these are the responsibility of each of the suppliers depending on the type of service or product. Tourenlima.com acts as an intermediary between tourist services companies and passengers for the reservation process and the payment of services; Being our participation as a negotiator that looks for the best option of sale for our clients.
In case the service company stops operating for internal work reasons, force majeure or other reasons, or in case the company providing the service is declared in economic insolvency, with the formalities required by the corresponding Peruvian law, reimbursement of the service Not provided shall be made, within the aforementioned procedures and within the time limits established by the Peruvian authorities for each specific case.
Tourenlima.com, by publishing these tourist services, travel programs, tours, etc., is responsible for requiring the contracted services company to provide the services and accommodations offered to the passengers, as stated in the itinerary of the program and Published on our web site. Tourenlima.com will offer the greater of the supports and interests so that these services or contracted products are delivered to the customer according and according to the characteristics offered at the time of the purchase, not assuming other expenses that are not contemplated in those characteristics.
Passengers accept that Tourenlima.com has no responsibility for the total or partial non-provision of the services offered in case of adverse weather conditions or natural disasters occurring before or during the development of services that can not be foreseen. Likewise, it recognizes that there will be no responsibility, in case of political movements, strikes or any other public act outside the control of Tourenlima.com that could not be foreseen, nor for the changes of schedules, cancellations and / or re-schedules of flights , Trains or buses. In these cases the value of the contracted service will not be reimbursable, however Tourenlima.com will offer all the help so that the client has a solution to its counter time and in case of applying, to support with the request of the respective reimbursements.
In case the passenger or travel group requires special attention for infants, the elderly or with a disability please specify it at the time of reservation either in the field of observations of the reservation form or via email, having to wait A response for the same will follow with the indications as the case may be.
Travel Programs - Tours: In case the means of transport (airplane, train, bus) chosen by the passenger does not arrive at the scheduled date and time at the destination where the program of travel or tour booked by the passenger begins, it recognizes That neither Tourenlima.com nor the tour operator have any responsibility for the non-provision of the reserved services. The tour operator will only provide the service from the corresponding portion since the arrival of the passenger. The unrealized portion of the program is non-refundable.
The passenger agrees that Tourenlima.com as an intermediary of tourist services companies has neither obligation nor responsibility for the loss, damage or injury sustained in relation to the services and accommodation provided by the railways, bus operators, local tourism companies, Tour operators, steamship companies, airlines, hotels and accommodation facilities. All these services operate under the laws of the country, subject to the regulations that the relevant authorities provide.
The Tour Operator reserves the right to alter the itinerary of any package / tour program.
Tourenlima.com will provide the passenger with all the e-tickets and / or confirmations of reservations through the passenger's e-mail entered on the booking form.
The purchase of a service through our website implies the explicit acceptance of the customer to all the terms and conditions described in this document and the terms and conditions of the service providers.
Tourenlima.com reserves the right and authority to review each sale and service request. Also cancel or cancel a reservation in case there is evidence of attempted fraud. In case an operation is considered as risky, Tourenlima.com will try to contact the client to find a solution to the presented problem.
Prices of Programs and Services:
All rates are expressed in US Dollars and include all applicable taxes, sales commissions and fees for foreign tourists and Peruvians not resident in Peru. Only for online payments will a transaction fee of 6.4%
All air and ground transportation rates are subject to change and availability of space to be confirmed on the day of booking.
Reservations, Payments and Deposits:
The online payment system will only process reservations received with a minimum of 48 hours in advance of the start date of the required tourist services. Otherwise Tourenlima.com reserves the right to reject the reservation request.
To confirm the reservation we must have received your payment for the services or the security deposit.
Payments or security deposits must be made through our online system.
The reservation will be confirmed when our system notifies you through an e-mail of the approval status and the corresponding confirmation code.
Charges on your credit card will only be made after you have confirmed the availability of all requested services.
Transaction Fee (For online payments): All confirmed bookings are subject to a non-refundable charge of 6.4% of the total amount. The online payment system acts as an intermediary between the tourist services companies and the passengers for the reservation process and the payment of the services. To facilitate the process of booking tourist services we have commercial agreements with several companies that manage their own reservation systems and payments such as hotels, tour operators, airlines, trains and buses through Tourenlima.com.
Services on request / Custom:
For services by request, a representative of Tourenlima.com will contact you to confirm availability and finalize the sale process. When submitting a quotation for services by request, Tourenlima.com will send the estimated price at the time of writing the quote. Tourenlima.com will seek to respect prices until the time of the issue of tickets, tickets or service vouchers, however prices may change due to changes made by suppliers. The price will not be changed or modified as long as the service is confirmed with payment of the same.
Booking of Tours and Tourist Services:
Any request for reservation of tours or tourist services that is confirmed is guaranteed.
The confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each tour or tourist service requested.
The confirmation of the services will proceed after you have received your online booking request, or have received a security deposit.
The total payment for the tours and tourist services must be made with a minimum of 48 hours before the date indicated as the start of the travel program.
The passenger will be contacted by the tour operator in the place indicated in the itinerary of the tour or tourist service. The passenger must identify with his passport or identity document and mention the reservation confirmation code to start the provision of tourist services.
It is the responsibility of the passenger to indicate the arrival and departure information in advance.
In case the passenger requires pick up from a specific place, other than the one published in the itinerary program, he must coordinate it in advance with Tourenlima.com.
Portions of the tour or tourist service not used by the passenger's decision will not be refundable once the tour or tour service is in progress.
Penalties:
Any cancellation by the passenger between 59 and 31 days before the start date of the tour will be penalized with 12% of the total amount of reservation for administrative expenses.
Any cancellation by the passenger with 30 days or less prior to the start date of the tour will be penalized with 50% of the total amount of the reservation.
Any cancellation by the passenger before 48 hours of the date of start of the tour or tourist service will be penalized with 100% of the total amount of the reservation.
Tourist Package Reservations:
All requests for booking tour programs or tours that are confirmed are guaranteed.
The confirmation of the requested reservation will be informed to you through an e-mail indicating the reservation code of each requested travel program.
The confirmation of the services will proceed after you have received your online booking request, or have received a security deposit.
The total payment for the tourist packages must be made 60 days before the date indicated as the start of the travel program.
The passenger will be contacted by the tour operator in the place indicated in the itinerary of the program or tour. The passenger must identify with his passport or identity document and mention the reservation confirmation code to start the provision of tourist services.
It is the responsibility of the passenger to indicate the arrival and departure information in advance.
In case the passenger requires pick up from a specific place, other than the one published in the itinerary program, he must coordinate it in advance with Tourenlima.com.
The portions of the package / tour not used by the passenger's decision will not be refundable once the package / tour is in progress.
Penalties:
Any cancellation by the passenger before 60 days from the start date of the tour package will be penalized with $ 100 US dollars of the non-refundable deposit plus US $ 25 administrative expenses.
For any cancellation by the passenger, between 59 and 31 days of the tour start date will be penalized with 50% of the value of the program, plus US $ 25 US dollars for administrative expenses.
For any cancellation by the passenger, 30 days or less before the start date of the tour will be penalized with 100% of the value of the program.
Note: The reservation of programs for the Inca Trail are not refundable in any case.
Hotel Reservations (Not Included in a Tourist Package):
All requests for accommodation reservation in confirmed hotels are insured and guaranteed.
The confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each requested hotel.
If the hotel has it published and specified, the accommodation rate includes breakfast and transfer airport - hotel, otherwise the rate only includes accommodation.
Passengers only need to show up at the hotel booked and identify themselves with their passport or identity card and mention the reservation confirmation code to validate their stay.
Penalties:
Any cancellation by the passenger up to 16 days prior to the date of arrival is subject to a penalty of $ 25 US dollars for administrative expenses.
Any cancellation by the passenger with 15 days or less at the date of arrival is subject to a penalty equal to the value of the first night, plus $ 25 US dollars for administrative expenses.
In case the passenger does not cancel the reservation in advance or is not presented to the hotel on the date of their reservation request, the total of nights reserved will not be refundable.
In case the passenger decides to leave the hotel before the reserved date of departure, the difference of nights will not be refundable.
Air Transportation - Terrestrial:
IATA airlines or land transport companies have no responsibility for any act or event that passengers may suffer while they are not on board the plane, train or bus.
Any change of date when the package or tour includes an air or land promotional rate is subject to a penalty.
Documentation:
Passengers must carry a valid passport or travel document according to their nationality according to the legal norms required by Peru.
Date Changes:
The air tickets do not allow the changes of date without considering the availability in the new date and without considering the penalty plus the tariff differential that the airline can apply. Changes of date regarding other types of services will depend on the conditions and availability indicated by the corresponding service provider.
Emergency Contact:
In case of emergency, please contact Tourenlima.com at (0051) 997441193 (Lima - Peru).
The services offered through our website indicate the cancellation policies applicable to each service. Through the purchase through our website the customer accepts explicitly and without restrictions the cancellation conditions included in each service.
Luggage:
Baggage weights and restrictions depend on the airline and / or ground transportation. It is the customer's responsibility to ensure compliance with the standards imposed by each airline.
Hotels in Travel Programs:
As indicated in each program, the rates are set per person, for the number of nights specified.
The tour operator reserves the right to substitute hotels of the same category or higher if necessary.
There are a limited number of single and double rooms.
Foods:
On all flights or ground transportation services meals and snacks are served according to the carrier's policy.
The Travel Programs or Tours include the meals that are specified and published in the itinerary of the program. These are indicated by (D = Breakfast, A = Lunch, C = Dinner).
All other meals and / or beverages are the responsibility of the passenger.
Execution of the refund of the Package / Tour, Lodging or Transport Service:
Requests for reimbursement of all types of service will depend exclusively on the provider providing the service, its processes and its requirements.
Requests for reimbursement must be submitted within 10 days after the end of the service. All requests must be sent to the email [email protected] enclosing the necessary documentation signed by the client in order to support the request for reimbursement. Requests for reimbursement will be evaluated and resolved by Tourenlima.com.
If for any reason within our control, the service provider fails to provide any service, hotel, food, or transportation published in our travel program, an appropriate refund will be issued within 30 days after the passenger submits his request Or the written authorization of our representatives.
Refunds or rebates for cancellations requested by the passenger will be made within 30 working days after receiving the request. The reimbursement will be affected by the penalties corresponding to each case.
No claim may be considered as validly made if it is made after 60 days of the end of the tourist service hired.
Complaints and / or Complaints:
In accordance with the Consumer Protection and Protection Code, Tourenlima.com makes available its virtual claims book, and also has an email account for Customer Service that is [email protected]
User Registration / Affiliation and Responsibility:
Access and navigation to our website does not require a previous registration. However the process of purchasing our services will require a registration of your information. Therefore, and in accordance with Law No. 29733, Law on Protection of Personal Data in Peru, it is communicated that all data provided and recorded in the forms that are provided on the website, will be automatically registered and stored In our systems.
The registration of your information will grant consent and direct consent to receive electronic bulletins, participate in surveys of the service received and participate in competitions for our clients. Tourenlima.com will allow users who receive newsletters to withdraw their information when they so wish.
The personal information provided will not be delivered in use, marketed, sold, rented or otherwise ceded to other companies. All information provided will be used exclusively by Tourenlima.com and its partners.
Tourenlima.com, will consider as Customer any person who has the legal majority at the moment of making the purchase and that by regulation of service purchased and at the time of its use can demonstrate such capacity.
Tourenlima.com will take the information entered by the Customer at the moment of making the reservation, considering that the Client has entered exactly the data as it appears on his valid and valid identity document (DNI, Driver's License or Passport). Tourenlima.com reserves the right to request additional information required to make a sale, and reserves the right to request additional information to validate the information entered by the customer.
The client is solely responsible for knowing the requirements and validities related to migrations (Visas, Passports, Notary Permits for Minors, Valid Identity Documents, etc.), customs (products that do not pay or if they pay taxes) and sanitary rules Of the destination (vaccines, health alerts), the Customer is directly responsible for having the corresponding documentation required by the relevant authorities. The process, management and obtaining of the corresponding visa (s) to visit a country is the exclusive responsibility of the Customer for the same Tourenlima.com does not assume any responsibility in case the client does not comply with the requirements demanded by the corresponding authorities .
Tourenlima.com is not responsible for changes in flights made by the airline. If the passenger loses or does not appear for his flight, the passenger will be solely responsible for any change, cancellation or loss of the ticket value. It is the client's responsibility to confirm his flight and arrive with sufficient time to board his flights (domestic or international).
If a service is not taken on the date, time or form previously agreed, the client assumes full responsibility for the actions and penalties applied by the direct provider of the service, under this scenario, any request for a refund may not be received.
Brands, logos and suppliers:
Any brand, logo and / or name of suppliers displayed on our website are used for informational purposes only and are the property of their respective owners or the owner of the intellectual property right.
Final Considerations:
Failure by the client to comply with any of the foregoing conditions may imply the immediate cancellation of the services requested.
The purchase of a service through our website implies the unconditional and explicit acceptance of the terms and conditions presented here.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU SHOULD NOT BE ABLE TO USE OUR WEBSITE.
The use of our website by our users certifies the full, direct, conscious and unreserved acceptance of each and every one of the provisions included in the terms and conditions stipulated here, so we invite you to read these conditions carefully.
Tourenlima.com is an intermediary of sales between travelers and suppliers of tourist services that offers varied tourist options and facilitates their reservations. Each tourist service provider is responsible for all services, schedules and guarantees in each reservation according to its own terms and conditions.
Some of the services we offer from third parties have particular characteristics of the service and may replace or complement the terms described here, which will be clearly displayed as additional information for the user.
The use, navigation and access to our website, are free. However, the services offered are subject to a payment for the provision of services.
Prices of tours, packages and tourist services published are valid throughout 2016. Payments with credit card for tours, packages and tourist services are processed by Alignet, Go2Peru and COMELTUR using the VeriSign SSL3 certificate of secure online payments.
Responsibility and Obligation:
The obligation for services not provided due to the negligence of Tourenlima.com or our staff will be limited to the actual cost of the services omitted and excludes all resulting consequences or indirect costs.
In such event, Tourenlima.com will do its best to provide alternative arrangements of equal value subject to availability.
Tourenlima.com does not directly provide the services or products sold on our website, these are the responsibility of each of the suppliers depending on the type of service or product. Tourenlima.com acts as an intermediary between tourist services companies and passengers for the reservation process and the payment of services; Being our participation as a negotiator that looks for the best option of sale for our clients.
In case the service company stops operating for internal work reasons, force majeure or other reasons, or in case the company providing the service is declared in economic insolvency, with the formalities required by the corresponding Peruvian law, reimbursement of the service Not provided shall be made, within the aforementioned procedures and within the time limits established by the Peruvian authorities for each specific case.
Tourenlima.com, by publishing these tourist services, travel programs, tours, etc., is responsible for requiring the contracted services company to provide the services and accommodations offered to the passengers, as stated in the itinerary of the program and Published on our web site. Tourenlima.com will offer the greater of the supports and interests so that these services or contracted products are delivered to the customer according and according to the characteristics offered at the time of the purchase, not assuming other expenses that are not contemplated in those characteristics.
Passengers accept that Tourenlima.com has no responsibility for the total or partial non-provision of the services offered in case of adverse weather conditions or natural disasters occurring before or during the development of services that can not be foreseen. Likewise, it recognizes that there will be no responsibility, in case of political movements, strikes or any other public act outside the control of Tourenlima.com that could not be foreseen, nor for the changes of schedules, cancellations and / or re-schedules of flights , Trains or buses. In these cases the value of the contracted service will not be reimbursable, however Tourenlima.com will offer all the help so that the client has a solution to its counter time and in case of applying, to support with the request of the respective reimbursements.
In case the passenger or travel group requires special attention for infants, the elderly or with a disability please specify it at the time of reservation either in the field of observations of the reservation form or via email, having to wait A response for the same will follow with the indications as the case may be.
Travel Programs - Tours: In case the means of transport (airplane, train, bus) chosen by the passenger does not arrive at the scheduled date and time at the destination where the program of travel or tour booked by the passenger begins, it recognizes That neither Tourenlima.com nor the tour operator have any responsibility for the non-provision of the reserved services. The tour operator will only provide the service from the corresponding portion since the arrival of the passenger. The unrealized portion of the program is non-refundable.
The passenger agrees that Tourenlima.com as an intermediary of tourist services companies has neither obligation nor responsibility for the loss, damage or injury sustained in relation to the services and accommodation provided by the railways, bus operators, local tourism companies, Tour operators, steamship companies, airlines, hotels and accommodation facilities. All these services operate under the laws of the country, subject to the regulations that the relevant authorities provide.
The Tour Operator reserves the right to alter the itinerary of any package / tour program.
Tourenlima.com will provide the passenger with all the e-tickets and / or confirmations of reservations through the passenger's e-mail entered on the booking form.
The purchase of a service through our website implies the explicit acceptance of the customer to all the terms and conditions described in this document and the terms and conditions of the service providers.
Tourenlima.com reserves the right and authority to review each sale and service request. Also cancel or cancel a reservation in case there is evidence of attempted fraud. In case an operation is considered as risky, Tourenlima.com will try to contact the client to find a solution to the presented problem.
Prices of Programs and Services:
All rates are expressed in US Dollars and include all applicable taxes, sales commissions and fees for foreign tourists and Peruvians not resident in Peru. Only for online payments will a transaction fee of 6.4%
All air and ground transportation rates are subject to change and availability of space to be confirmed on the day of booking.
Reservations, Payments and Deposits:
The online payment system will only process reservations received with a minimum of 48 hours in advance of the start date of the required tourist services. Otherwise Tourenlima.com reserves the right to reject the reservation request.
To confirm the reservation we must have received your payment for the services or the security deposit.
Payments or security deposits must be made through our online system.
The reservation will be confirmed when our system notifies you through an e-mail of the approval status and the corresponding confirmation code.
Charges on your credit card will only be made after you have confirmed the availability of all requested services.
Transaction Fee (For online payments): All confirmed bookings are subject to a non-refundable charge of 6.4% of the total amount. The online payment system acts as an intermediary between the tourist services companies and the passengers for the reservation process and the payment of the services. To facilitate the process of booking tourist services we have commercial agreements with several companies that manage their own reservation systems and payments such as hotels, tour operators, airlines, trains and buses through Tourenlima.com.
Services on request / Custom:
For services by request, a representative of Tourenlima.com will contact you to confirm availability and finalize the sale process. When submitting a quotation for services by request, Tourenlima.com will send the estimated price at the time of writing the quote. Tourenlima.com will seek to respect prices until the time of the issue of tickets, tickets or service vouchers, however prices may change due to changes made by suppliers. The price will not be changed or modified as long as the service is confirmed with payment of the same.
Booking of Tours and Tourist Services:
Any request for reservation of tours or tourist services that is confirmed is guaranteed.
The confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each tour or tourist service requested.
The confirmation of the services will proceed after you have received your online booking request, or have received a security deposit.
The total payment for the tours and tourist services must be made with a minimum of 48 hours before the date indicated as the start of the travel program.
The passenger will be contacted by the tour operator in the place indicated in the itinerary of the tour or tourist service. The passenger must identify with his passport or identity document and mention the reservation confirmation code to start the provision of tourist services.
It is the responsibility of the passenger to indicate the arrival and departure information in advance.
In case the passenger requires pick up from a specific place, other than the one published in the itinerary program, he must coordinate it in advance with Tourenlima.com.
Portions of the tour or tourist service not used by the passenger's decision will not be refundable once the tour or tour service is in progress.
Penalties:
Any cancellation by the passenger between 59 and 31 days before the start date of the tour will be penalized with 12% of the total amount of reservation for administrative expenses.
Any cancellation by the passenger with 30 days or less prior to the start date of the tour will be penalized with 50% of the total amount of the reservation.
Any cancellation by the passenger before 48 hours of the date of start of the tour or tourist service will be penalized with 100% of the total amount of the reservation.
Tourist Package Reservations:
All requests for booking tour programs or tours that are confirmed are guaranteed.
The confirmation of the requested reservation will be informed to you through an e-mail indicating the reservation code of each requested travel program.
The confirmation of the services will proceed after you have received your online booking request, or have received a security deposit.
The total payment for the tourist packages must be made 60 days before the date indicated as the start of the travel program.
The passenger will be contacted by the tour operator in the place indicated in the itinerary of the program or tour. The passenger must identify with his passport or identity document and mention the reservation confirmation code to start the provision of tourist services.
It is the responsibility of the passenger to indicate the arrival and departure information in advance.
In case the passenger requires pick up from a specific place, other than the one published in the itinerary program, he must coordinate it in advance with Tourenlima.com.
The portions of the package / tour not used by the passenger's decision will not be refundable once the package / tour is in progress.
Penalties:
Any cancellation by the passenger before 60 days from the start date of the tour package will be penalized with $ 100 US dollars of the non-refundable deposit plus US $ 25 administrative expenses.
For any cancellation by the passenger, between 59 and 31 days of the tour start date will be penalized with 50% of the value of the program, plus US $ 25 US dollars for administrative expenses.
For any cancellation by the passenger, 30 days or less before the start date of the tour will be penalized with 100% of the value of the program.
Note: The reservation of programs for the Inca Trail are not refundable in any case.
Hotel Reservations (Not Included in a Tourist Package):
All requests for accommodation reservation in confirmed hotels are insured and guaranteed.
The confirmation of the requested reservation will be informed through an e-mail indicating the reservation code of each requested hotel.
If the hotel has it published and specified, the accommodation rate includes breakfast and transfer airport - hotel, otherwise the rate only includes accommodation.
Passengers only need to show up at the hotel booked and identify themselves with their passport or identity card and mention the reservation confirmation code to validate their stay.
Penalties:
Any cancellation by the passenger up to 16 days prior to the date of arrival is subject to a penalty of $ 25 US dollars for administrative expenses.
Any cancellation by the passenger with 15 days or less at the date of arrival is subject to a penalty equal to the value of the first night, plus $ 25 US dollars for administrative expenses.
In case the passenger does not cancel the reservation in advance or is not presented to the hotel on the date of their reservation request, the total of nights reserved will not be refundable.
In case the passenger decides to leave the hotel before the reserved date of departure, the difference of nights will not be refundable.
Air Transportation - Terrestrial:
IATA airlines or land transport companies have no responsibility for any act or event that passengers may suffer while they are not on board the plane, train or bus.
Any change of date when the package or tour includes an air or land promotional rate is subject to a penalty.
Documentation:
Passengers must carry a valid passport or travel document according to their nationality according to the legal norms required by Peru.
Date Changes:
The air tickets do not allow the changes of date without considering the availability in the new date and without considering the penalty plus the tariff differential that the airline can apply. Changes of date regarding other types of services will depend on the conditions and availability indicated by the corresponding service provider.
Emergency Contact:
In case of emergency, please contact Tourenlima.com at (0051) 997441193 (Lima - Peru).
The services offered through our website indicate the cancellation policies applicable to each service. Through the purchase through our website the customer accepts explicitly and without restrictions the cancellation conditions included in each service.
Luggage:
Baggage weights and restrictions depend on the airline and / or ground transportation. It is the customer's responsibility to ensure compliance with the standards imposed by each airline.
Hotels in Travel Programs:
As indicated in each program, the rates are set per person, for the number of nights specified.
The tour operator reserves the right to substitute hotels of the same category or higher if necessary.
There are a limited number of single and double rooms.
Foods:
On all flights or ground transportation services meals and snacks are served according to the carrier's policy.
The Travel Programs or Tours include the meals that are specified and published in the itinerary of the program. These are indicated by (D = Breakfast, A = Lunch, C = Dinner).
All other meals and / or beverages are the responsibility of the passenger.
Execution of the refund of the Package / Tour, Lodging or Transport Service:
Requests for reimbursement of all types of service will depend exclusively on the provider providing the service, its processes and its requirements.
Requests for reimbursement must be submitted within 10 days after the end of the service. All requests must be sent to the email [email protected] enclosing the necessary documentation signed by the client in order to support the request for reimbursement. Requests for reimbursement will be evaluated and resolved by Tourenlima.com.
If for any reason within our control, the service provider fails to provide any service, hotel, food, or transportation published in our travel program, an appropriate refund will be issued within 30 days after the passenger submits his request Or the written authorization of our representatives.
Refunds or rebates for cancellations requested by the passenger will be made within 30 working days after receiving the request. The reimbursement will be affected by the penalties corresponding to each case.
No claim may be considered as validly made if it is made after 60 days of the end of the tourist service hired.
Complaints and / or Complaints:
In accordance with the Consumer Protection and Protection Code, Tourenlima.com makes available its virtual claims book, and also has an email account for Customer Service that is [email protected]
User Registration / Affiliation and Responsibility:
Access and navigation to our website does not require a previous registration. However the process of purchasing our services will require a registration of your information. Therefore, and in accordance with Law No. 29733, Law on Protection of Personal Data in Peru, it is communicated that all data provided and recorded in the forms that are provided on the website, will be automatically registered and stored In our systems.
The registration of your information will grant consent and direct consent to receive electronic bulletins, participate in surveys of the service received and participate in competitions for our clients. Tourenlima.com will allow users who receive newsletters to withdraw their information when they so wish.
The personal information provided will not be delivered in use, marketed, sold, rented or otherwise ceded to other companies. All information provided will be used exclusively by Tourenlima.com and its partners.
Tourenlima.com, will consider as Customer any person who has the legal majority at the moment of making the purchase and that by regulation of service purchased and at the time of its use can demonstrate such capacity.
Tourenlima.com will take the information entered by the Customer at the moment of making the reservation, considering that the Client has entered exactly the data as it appears on his valid and valid identity document (DNI, Driver's License or Passport). Tourenlima.com reserves the right to request additional information required to make a sale, and reserves the right to request additional information to validate the information entered by the customer.
The client is solely responsible for knowing the requirements and validities related to migrations (Visas, Passports, Notary Permits for Minors, Valid Identity Documents, etc.), customs (products that do not pay or if they pay taxes) and sanitary rules Of the destination (vaccines, health alerts), the Customer is directly responsible for having the corresponding documentation required by the relevant authorities. The process, management and obtaining of the corresponding visa (s) to visit a country is the exclusive responsibility of the Customer for the same Tourenlima.com does not assume any responsibility in case the client does not comply with the requirements demanded by the corresponding authorities .
Tourenlima.com is not responsible for changes in flights made by the airline. If the passenger loses or does not appear for his flight, the passenger will be solely responsible for any change, cancellation or loss of the ticket value. It is the client's responsibility to confirm his flight and arrive with sufficient time to board his flights (domestic or international).
If a service is not taken on the date, time or form previously agreed, the client assumes full responsibility for the actions and penalties applied by the direct provider of the service, under this scenario, any request for a refund may not be received.
Brands, logos and suppliers:
Any brand, logo and / or name of suppliers displayed on our website are used for informational purposes only and are the property of their respective owners or the owner of the intellectual property right.
Final Considerations:
Failure by the client to comply with any of the foregoing conditions may imply the immediate cancellation of the services requested.
The purchase of a service through our website implies the unconditional and explicit acceptance of the terms and conditions presented here.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU SHOULD NOT BE ABLE TO USE OUR WEBSITE.
